Corso MOC 10965 Microsoft Systems Management Server

IT Service Management with System Center Service Manager

Sistemistica Microsoft

5 giorni

1.750,00

Descrizione

panoramica del corso:

Questo corso di cinque giorni fornisce agli studenti il know how per attivare e configurare System Center 2012 R2 Service Manager.

Destinatari

il corso è rivolto a:

Amministratori di datacenter e del cloud.

Obiettivi

al termine del corso i partecipanti saranno in grado di:

  • Conoscere le funzionalità chiave di System Center 2012 R2
  • Spiegare il funzionamento di System Center 2012 R2 Service Manager
  • Illustrare la metodologia chiave adottata seguendo le linee guida ITIL e MOF
  • Riconoscere l’architettura e le componenti chiave di System Center 2012 R2 Service Manager
  • Elencare i requisiti Hardware e Software di System Center 2012 R2 Service Manager
  • Elencare i requisiti di Sicurezza di System Center 2012 R2 Service Manager
  • Installare System Center 2012 R2 Service Manager
  • Eseguire l’upgrade da Service Manager 2010 a System Center 2012 R2 Service Manager
  • Descrivere la configurazione di base di System Center 2012 R2 Service Manager
  • Configurare le notifiche
  • Integrare System Center 2012 R2 Service Manager con i Connettori
  • Configurare l’Exchange Connector e i Business Services
  • Dare una definizione di incidente e problema, e gestirli
  • Utilizzare code e viste per analizzare incidenti e problemi
  • Configurare l’Activity Management
  • Configurare il Change Management
  • Configurare il Release Management
  • Spiegare il Service Catalog, il Request Offerings e il Service Offerings
  • Gestire Service Requests e Catalog Groups
  • Spiegare il Self-Service Portal, le sue componenti e personalizzarlo
  • Configurare i livelli di gestione del servizio IT
  • Visualizzare le informazioni SLA in Service Manager ed elaborare reports
  • Configurare, lanciare e ottimizzare Data Warehouse Jobs
  • Spiegare i Data Warehouse Cubes
  • Eseguire il troubleshooting avanzato in Service Manager
  • Eseguire il disaster recovery in Service Manager

 

Pre-requisiti

per partecipare al corso:

  • Conoscenza pratica di Windows Server 2012 R2 e Windows Server 2016
  • conoscenza pratica di SQL Server 2012 R2 and SQL Server 2014.
  • conoscenza di base del Service Management (ITIL o MOF)

Module 1: Service Management Overview

  • Business Drivers Behind IT Service Management
  • Introduction to Microsoft System Center 2012 R2
  • System Center 2012 R2 Service Manager Overview and Key Features
  • Adopting ITIL/MOF Best Practices with Service Manager
  • Aligning IT Service Management Requirements to Service Manager

Module 2: Installing System Center 2012 R2 Service Manager

  • System Center 2012 R2 Service Manager Architecture and Core Components
  • Hardware, Software and Security Requirements
  • Planning and Sizing a System Center 2012 R2 Service Manager Deployment
  • Installing System Center 2012 R2 Service Manager
  • Installing and Configuring the Service Manager Self-Service Portal
  • Overview of the Service Manager Console
  • Upgrading to System Center 2012 Service Manager

Module 3: Key concepts and features

  • Overview of Management Packs
  • Overview of the Service Manager CMDB
  • Managing Activities
  • Managing Workflows
  • Managing Templates
  • Security and User Roles

Module 4: Configuring Service Manager For Your Environment

  • System Center 2012 R2 Service Manager Initial Configuration
  • Configuring Business Services
  • Configuring Access for your Support Teams
  • Configuring Notifications

Module 5: Integrating Service Manager with the Hybrid Cloud

  • Integrating Service Manager with Active Directory and other System Center Components
  • Integrating Service Manager with Exchange

Module 6:  Managing Incidents and Problems

  • The Definition of an Incident and a Problem
  • Managing Incidents
  • Managing Problems
  • Using Queues and Views with Incidents and Problems

Module 7: Managing Changes and Releases

  • Managing Change Requests
  • Managing Release Record

Module 8: Configuring and Managing the Service Catalog

  • The Service Catalog, Request Offerings and Service Offerings
  • Managing Service Requests and Catalog Groups
  • The Self-Service Portal

Module 9: Automating Business Processes with Orchestrator

  • Overview of Orchestrator
  • Configuring Runbooks in Orchestrator
  • Configuring Integration between Orchestrator and Service Manager
  • Creating a Request Offering in Service Manager to Initiate a Runbook in Orchestrator

 Module 10: Configuring Service Level Management

  • Configuring Service Level Management
  • Viewing Service Level Agreement (SLA) Information in Service Manager

Module 11: Using Reports and Analyzing Data in Service Manager

  • Running Reports in System Center 2012 R2 Service Manager
  • Configuring and Running Data Warehouse Jobs
  • Troubleshooting failed Data Warehouse Jobs
  • Data Warehouse Cubes

Module 12: Advanced Troubleshooting and Disaster Recovery

  • Performing advanced troubleshooting in Service Manager
  • Performing Disaster Recovery in Service Manager

Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

  • Key Concepts in Creating and Customizing Forms in the Service Manager Authoring Tool
  • Creating New and Customized Forms by Using the Service Manager Authoring Tool


2020

Ottobre

Milano: 05 ottobre 2020
Roma: 12 ottobre 2020
Padova: 19 ottobre 2020

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Padova
Corso Stati Uniti 18/B
35127 Padova

Milano
Via Alessandro Volta, 16
20093 Cologno Monzese, Milano

Roma
Via Casilina 3T, Palazzina D
00182 Roma

Contatti
+39 022544271
learning@cegeka.it